Refund policy

At Montsechia Vidalii, we are committed to delivering beauty products that meet the highest standards of quality, elegance, and care. Your satisfaction is important to us. Please read our return and refund policy below.

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Returns

Due to hygiene standards and the personal nature of skincare and beauty products, we only accept returns under the following conditions:

• The item is damaged or defective upon arrival
• The wrong item was sent
• The product is unopened, unused, and in its original packaging

To be eligible for a return:

• You must contact us within 7 days of receiving your order
• The item must be returned within 14 days from the delivery date

Please note: Used or opened items cannot be returned due to health and safety regulations.

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Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

If approved:

• Refunds are processed to your original payment method within 5–10 business days
• Shipping costs are non-refundable unless the return is due to an error on our part

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us with photos of the product and packaging.

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Return Shipping

You are responsible for paying return shipping costs unless the return is due to:

• A product defect
• An incorrect item shipped by us

We recommend using a trackable shipping service.

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How to Start a Return

Please email our customer care team at:

returns@montsechiavidalii.com (or your customer service email)

Include:

• Your full name
• Order number
• Reason for return
• Photos of the product (if applicable)

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Final Notes

We do not offer refunds for:

• Change of mind
• Incorrect usage or damage caused by the customer
• Delayed shipping due to customs or courier delays

By placing an order with Montsechia Vidalii, you agree to the terms outlined in this return & refund policy.